Recording is mandatory
Every JDOT dispatch is recorded. Recording is part of the operating model and is not optional.
How JDOT records
JDOT records dispatches using video and audio through body, handheld, mounted, phone, or other operational cameras. JDOT also takes before/after photos.
Why JDOT records
Scope verification. Safety. Documentation. Training. Dispute prevention. Content creation. Field Reports.
What Field Reports are
Field Reports are dispatch videos uploaded to JDOT's YouTube channel and cross-posted to TikTok, Instagram, and Facebook (@jdotdept). Field Reports are titled by city and service type, not by address.
Dispatch-form acknowledgment
The dispatch form requires you to acknowledge: "I understand JDOT records every dispatch with video and audio for documentation, safety, scope verification, training, and Field Reports. Recording is part of JDOT's operating model." The form will not submit without this acknowledgment.
Privacy options before publication
Reporting citizens may request that identifying or sensitive details be obscured before publication of any Field Report from their dispatch. The dispatch form lets you choose:
- Obscure identifying or sensitive details before publication
- No additional privacy request
This is not a final-edit approval process. JDOT retains editorial control over Field Reports.
Default privacy protections
Regardless of the option you choose, JDOT does not publish children, personal documents, house numbers, license plates, family photos, medical, legal, or financial papers, valuables, or exact-address indicators in any Field Report.
Estate, hoarding, and sensitive jobs
Estate cleanouts, hoarding situations, and sensitive property clearances are handled with extra discretion. The department-voice jokes stop at the door. Published content is process-focused — walkthrough, set-aside box, donation routing, broom-clean finish — and never trades on grief or private personal details.
If you refuse recording
JDOT may decline the dispatch. Recording is not optional for any job.
Contact
To request that something be obscured or removed from a published Field Report: dispatch@jdot.work or call (904) 889-9795.