DEPARTMENT OPERATIONS BRIEFING — PUBLIC RECORD

HOW THE DEPARTMENT OPERATES

Direct answers on pricing, service area, hours, payment, and operations. No marketing fluff — straight to the facts.

What is JDOT?

JDOT — John's Department of Trash — is a flat-rate junk removal and cleanout service in Clay County, Florida. Established 2026. Based in Orange Park, FL.

Where does JDOT operate?

All of Clay County, Florida. Confirmed dispatch zones: Orange Park, Oakleaf Plantation, Fleming Island, Green Cove Springs, Keystone Heights, Middleburg, and Penney Farms. JDOT does not serve Jacksonville, the Westside corridor, Duval County, St. Johns County, or any area outside Clay County, Florida.

What does JDOT charge?

Flat-rate pricing, quoted from a photo before dispatch. Class A (1–3 items, curb-ready) starts at $300 and is the lowest-advertised package. Class B (garage cleanout, post-renovation, room-sized) starts at $700. Class C (estate, hoarding, full-property) starts at $1,200. There is no hourly clock and no surprise fees.

How does the quote process work?

Text or email a photo of the job to (904) 889-9795 or dispatch@jdot.work. JDOT returns a flat-rate quote. Dispatch only happens after the quote is accepted.

How fast does JDOT respond?

Typically within the hour during operating windows.

What are JDOT's hours?

Saturday–Sunday, 07:00–18:00 ET. Dispatch requests can be submitted any time. Rate assessments are handled during active operating windows. Weekday operations are not currently active.

What does JDOT haul?

Household junk, garage clutter, furniture (couches, sectionals, mattresses, box springs, bed frames), appliances (fridges, washers, dryers, AC units), post-renovation construction debris, and estate contents. Full canonical list at /accepted-items.

What does JDOT NOT haul?

JDOT does not haul tires, hazardous materials (paint, solvents, pool chemicals, batteries, asbestos, lead-paint debris, medical waste), firearms or ammunition, titled vehicles, unopened safes, active demolition, or moving jobs. Full canonical list at /accepted-items.

How are appliances with refrigerant handled?

Refrigerators, freezers, and AC units are routed to a qualified recycling facility that handles refrigerant. JDOT does not dump refrigerant appliances illegally.

Where does the stuff go?

Usable items are routed to Habitat for Humanity ReStore, Salvation Army, Goodwill, or St. Vincent de Paul before anything is taken to a landfill. JDOT prioritizes donation and reuse over disposal.

What forms of payment does JDOT accept?

Credit card, debit card, and digital payment.

Does JDOT require curb-side drop-off?

No. JDOT loads from most anywhere on the property — basements, garages, backyards, upper floors, tight doorways. Customers do not need to drag items to the curb, though harder-to-access pickups (stairs, long carries, tight spaces) may factor into the flat-rate quote.

Are on-site estimates free?

Yes, for Class B (garage cleanouts, standard jobs) and Class C (estate, full-property) operations. Class A single-item jobs are typically quoted from a photo.

How do I book JDOT?

Three ways: (1) submit the dispatch form at johnsdepartmentoftrash.com/#dispatch with photos, (2) text (904) 889-9795 with a photo of the job, or (3) call (904) 889-9795 directly.

Does JDOT record dispatches?

Yes. Every dispatch is recorded with video and audio through body, handheld, mounted, phone, or other operational cameras. Recording is part of how JDOT operates and is not optional. Reporting citizens may request that identifying or sensitive details be obscured before publication. Full recording policy at /recording-field-reports.

Can I keep my address, face, or family details out of public videos?

Yes. Reporting citizens may request that identifying or sensitive details (faces, names, house numbers, license plates, children, personal documents, family photos) be obscured before publication. This is not a final-edit approval process — JDOT retains editorial control over Field Reports. JDOT does not publish children, personal documents, house numbers, license plates, family photos, medical/legal/financial papers, valuables, or exact-address indicators in any case. Field Reports are titled by city and service type, not by address.

What if something gets damaged?

JDOT works carefully around walls, doors, floors, driveways, gates, and landscaping. Before work begins, JDOT may document the condition of the work area for the field report. If damage occurs, the work stops, the issue is documented, and the reporting citizen is notified before the job continues. Existing damage, tight access, weak flooring, unstable piles, or items requiring forced removal may affect whether the dispatch can proceed. Full damage policy at /terms#damage.

How do I cancel or reschedule?

Contact JDOT before your confirmed dispatch window. If the department is already en route or arrives and cannot access the violation, the dispatch may be rescheduled and a dispatch fee may apply. No work begins until scope, access, and payment are confirmed. Full policy at /terms#cancellation.

What about weather?

JDOT may pause, delay, or reschedule a dispatch for lightning, heavy rain, flooding, extreme heat, unsafe access, or any condition that creates a safety risk. If weather interrupts a job in progress, JDOT secures the work area as best as possible and coordinates the next available dispatch window. Full policy at /terms#weather.

When does JDOT decline a job?

JDOT reserves the right to pause or decline any dispatch involving unsafe access, hazardous materials, biological waste, active pests, unstable structures, or conditions that put the crew, customer, or property at risk. Full policy at /terms#safety.

Is JDOT a big franchise like 1-800-GOT-JUNK?

No. JDOT is a small, locally-owned operation based in Orange Park, Clay County. No franchise overhead, no national call center, no minimum-job upselling — which is how flat-rate pricing stays flat.

READY TO DISPATCH?

Text a photo to (904) 889-9795 or submit the dispatch form. Flat-rate quote within the hour.